Answer More Customer Questions With Pluaris Resolve
A Smart Chatbot for Customer Support Teams
Our team of experts have spent countless hours exploring everything that’s frustrating about chatbots today and we’re flipping the script on what it means to be a chatbot.
Improve Repeat Business
You need to know that customers will keep coming back to purchase from you and you know this starts with great customer service. There is a cost associated with keeping customers and reducing this cost is one of the best ways to improve your bottom line. With our smart chatbot, businesses become highly accurate at resolving customer questions the first time.
Enrich Customer Satisfaction
Customer satisfaction is a high priority. Pluaris Resolve can attach to your website and answer questions on-the-fly, or it can be used as a customer support knowledge bank. Unlike other chatbots, Resolve uses advanced NLP technology to find the right information fast and understands questions syntactically instead of keyword based.
Cut the Cost of Customer Acquisition
Reducing costs and improving revenue is what keeps you up at night. Your frontline agents are an essential piece to increase sales and you know agents perform at their best when they have the right information and can convert customers quickly. Resolve uses AI techniques to be highly precise in information retrieval.
Reduce Agent Workload
You know your agents are the first and potentially the last interaction you may have with a customer. Overworked and inexperienced agents can lead to poor customer retention. Our smart chatbot keeps resolution times low and streamlines information gathering for customers, reducing the need for more agents.
Augment Agent Knowledge Banks
Having the most up-to-date and complete information helps your agents perform at their peak. Empowering agents with the latest knowledge is one of the most important ways to reduce resolution times and provide the best customer service. Communication and real-time updates are key! And with Pluaris Resolve teams can work together to update knowledge banks with new information and can seamlessly inform all critical parties of changes in procedures or answers to specific questions.
Smart Chatbot Case Study
Pluaris Resolve addresses over 75% of customer issues and does it in a fraction of the time compared to contemporary products. What we’ve found is that when we equip agents and bots with access to more knowledge, their resolution times go down immediately. More importantly, when this intelligence can be accessed within seconds they deliver even better results.
Where Can I Use Pluaris Resolve?
How To Get Started...
Got Time To Chat?
Want Even More?
See The Entire End-to-End Customer Experience
I think Pluaris Resolve is great! But I’m thinking about my entire workflow and need something like a Virtual Agent to really nail down my digital care program. Obviously, I want to wow my customers!