I Can Help with that...
Our Digital Care team took what they know about providing the best customer support and developed the technology behind our AI-powered virtual agent, Pluaris Engage. We’re equipping your team with real-time knowledge banks and two-way communication for faster resolution times, all while reducing agent workload and improving customer satisfaction!
We Taught Our Virtual Agent Just A little Bit More!
What's Most Important to YOU?
Customer satisfaction is your number one priority. Your performance is measured on resolution times and customer feedback. Working smarter, not harder is of utmost importance to you and having the right information is key.
You need to know that customers will keep coming back to purchase from you and you know this starts with great customer service. You know there is a cost associated with keeping customers and reducing this cost is one of the best ways to improve your bottom line.
You know your agents are the first and potentially the last interaction you may have with a customer. Overworked and inexperienced agents can lead to poor customer retention. It’s your job to see that agents have all the tools they need to keep resolution times low and streamline information gathering for customers.
Reducing costs and improving revenue is what keeps you up at night. Your frontline agents are an essential piece to increase sales and you know agents perform at their best when they have the right information and can convert customers quickly.
You know that having the most up-to-date and complete information helps your agents perform at their peak. Empowering agents with the latest knowledge is one of the most important ways to reduce resolution times and provide the best customer service. Communication and real-time updates are key!
Benefit from a smarter Virtual Agent
What Does it mean for you?
Boost Agent Performance, Increase Customer Satisfaction
Where Can I Use Pluaris Engage?
Put It To The Test...
See Engage In Action
Want Even More?
See The Entire End-to-End Customer Experience
I think Pluaris Engage is great! But, I’m thinking about my entire workflow and need something like a Chatbot or Customer Experience platform to really nail down my digital care program. Obviously, I want to wow my customers!